Your privacy is a top priority at Annick Rogiers (referred to hereinafter as ‘we’ or ‘us’). This privacy policy (referred to hereinafter as the ‘Privacy Policy’) applies to (i) our website www.resilience-coaching.be (referred to hereinafter as the ‘Website’) and (ii) all commercial relationships between Annick Rogiers and its customers.

Annick Rogiers endeavours at all times to act in accordance with (i) the Belgian Privacy Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data and/or (ii) European Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data concerning the free movement of such data and repealing Directive 95/46/EC. This Privacy Policy contains information about the personal data that Annick Rogiers collects, as well as on the methods by which Annick Rogiers uses and processes these personal data.

Visiting the Website (and the disclosure of your personal data as a result) implies your explicit consent to the Privacy Policy and, therefore, to the way in which we collect, use and process your personal data.

Please read this Privacy Policy in conjunction with Annick Rogiers's Cookie Policy.

Types of personal data

Annick Rogiers may collect and process the following personal data:

• Name
• E-mail address
• Telephone/mobile phone number
• Location
• Browsing habits (new/returning user, frequency and history (sessions, page views), involvement (sessions, session duration, page views), days since last session)
• Technology (browser, operating system, network, screen resolution, flash version, hostname, service provider)
• Mobile (device technology, mobile device data, device brand, service provider, mobile phone input method, operating system, screen resolution)
• Mode of acquisition (channels [channel, source, medium], referrals, user flow; any sessions via social media referrals, conversions, plug-ins)  

Method of personal data collection

 These personal data are collected from and in the following respective contexts:

• Completing the contact form
• Google Analytics

Therefore, the personal data collected by Annick Rogiers shall be considered as having been explicitly and voluntarily provided by you. 

Use of personal data

Annick Rogiers may use your personal data for:

• Sending product information and newsletters
• Telemarketing

Transfer of personal data to third parties

Annick Rogiers does not pass on your personal details to third parties unless this is required for providing you with a service (such as, but not limited to, the performance of an assignment). Should Annick Rogiers need to disclose your personal data to third parties in this context, the third party in question will be obligated to use your personal data in accordance with the provisions of this Privacy Policy. Without prejudice to the foregoing, Annick Rogiers may, however, disclose your personal data to the competent authorities (i) when required to do so by law or in the context of legal or future legal proceedings, and (ii) for the purpose of safeguarding and defending its rights. Annick Rogiers does not sell, rent or disclose your personal data to third parties unless it has entered into a data processing agreement with the third party in question, which includes the requisite guarantees regarding the confidentiality and privacy compliance of your personal data. 

Storage of personal data

Unless a longer retention period is required or justified, such as in the case of a statutory retention period or to prevent unwanted contact, Annick Rogiers shall, in principle, retain your personal data for a period of five (5) years after collection or termination of the agreement. This is the standard period required for achieving and fulfilling the objectives as described in the Privacy Policy under 'use of personal data'. 

Your privacy rights

Please contact Dit e-mailadres wordt beveiligd tegen spambots. JavaScript dient ingeschakeld te zijn om het te bekijken. or complete the privacy rights statement form and send it to Annick Rogiers by e-mail or post, should you wish to exercise your privacy rights, as set out below:

• Right of access to any of your personal data that Annick Rogiers may have in its possession
• Right to rectification, completion or update of your personal data
• Right to be forgotten
• Right to restrict the processing of your personal data
• Right to the portability of your personal data
• Right to object to the processing of your personal data

In principle, you can use the form above to exercise these rights free of charge.

Should you no longer wish to receive newsletters or information about our services, you can unsubscribe at any time by clicking the ‘unsubscribe’ button found at the bottom of every Annick Rogiers newsletter. 

Personal data security

Annick Rogiers undertakes to take reasonable, physical, technological and organisational precautions to prevent (i) unauthorised access to your personal data, as well as to prevent the (ii) loss, misuse or alteration of your personal data. Annick Rogiers stores all personal data collected by it on a secure server within the European Union. Notwithstanding Annick Rogiers's security policy, the checks it carries out and the actions it takes in this context, it is unable to guarantee foolproof security. No method of transfer or transmission through the internet, nor any method of electronic storage is 100% secure; therefore, Annick Rogiers cannot guarantee absolute security in this respect.

Cross-border processing of personal data

All personal data collected by Annick Rogiers shall only be stored and processed in Belgium or another EU Member State. For this reason, there is no cross-border transfer or processing of your personal data.

Privacy policy updates

Annick Rogiers is entitled to update this Privacy Policy by posting a new version on the Website. It is, in this context, strongly recommended that you frequently consult the Website and the relevant page on which the Privacy Policy is displayed to ensure that you are aware of any changes. 

Other websites

The Website may contain hyperlinks to other websites. Under no circumstances may Annick Rogiers be held liable for the privacy policies or practices of any third party. - Complaints Should you have any complaints about how Annick Rogiers collects, uses and/or processes your personal data, you may lodge a complaint with the Privacy Committee. Naturally, you can always contact us at Dit e-mailadres wordt beveiligd tegen spambots. JavaScript dient ingeschakeld te zijn om het te bekijken.. 

Contact Annick Rogiers

Should you have any questions about the Privacy Policy or how Annick Rogiers collects, uses or processes your personal data, please contact us:

• By e-mail at Dit e-mailadres wordt beveiligd tegen spambots. JavaScript dient ingeschakeld te zijn om het te bekijken., or
• By post at Annick Rogiers, Viverselweg 11, 3550 Heusden-Zolder (Belgium)

Fill in the information below and I will contact you within 24 hours.

+32 497 29 50 43
Dit e-mailadres wordt beveiligd tegen spambots. JavaScript dient ingeschakeld te zijn om het te bekijken.

Viverselweg 11
3550 Heusden-Zolder

BE 0679 553 789

What is a cookie?

We use cookies on this website. A cookie is a small, simple file that is sent with pages of this website [and/or Flash applications] and is stored by your browser on the hard drive of your computer. The data stored there can be sent back to our servers the next time you visit us. 

Use of permanent cookies

Permanent cookies make it possible for us to recognise you when you return to our website. This makes it possible for the website settings to be customised to your preferences. Also, when you grant permission to store cookies, this permission can be stored in a cookie. As a result, you aren’t constantly required to update your preferences, which saves you time and has the potential to make your use of our website a more pleasant experience. Permanent cookies can be deleted using your browser settings. 

Use of session cookies

Session cookies allow us to see which parts of the website you viewed on this particular visit. That makes it possible for us to adjust our service to our visitors’ browsing habits as much as possible. These cookies are automatically deleted as soon as you close your web browser.

Our tracking cookies

Subject to your permission, we store a cookie on your device that can be retrieved as soon as you visit a website in our network. This lets us know when you have also been on another relevant website or on other relevant websites in our network, in addition to our website. The resulting profile is not linked to your name, address, e-mail address, etc., but only serves to customise advertising to your profile, so that the advertising you see is as relevant as possible to you.

Third-party advertiser tracking cookies

Subject to your permission, our advertisers store ‘tracking cookies’ on your device. They use these cookies to keep track of which pages you visit in their network to construct a profile of your online browsing habits. This profile is partially constructed from comparable data that they acquire from your visits to other websites in their network. This profile is not linked to your name, address, e-mail address, or other similar data known to us, but only serves to customise advertising to your profile, so that the advertising you see is as relevant as possible to you.

Google Analytics

When our website is visited, a cookie is stored by the U.S. company Google, as part of its ‘Analytics’ service. We use this service to track and get reports on how visitors use the website. Google may provide this data to third parties should it be legally obliged to do so, or to the extent that third parties process the data on Google's behalf. This is beyond our purview. We have authorised/not authorised Google to use the acquired analytics for other Google services.

The data collected by Google are made anonymous wherever possible. Your IP address is deliberately kept private/is not collected. The data is transferred to and stored by Google on servers in the United States. Google adheres to the Safe Harbor privacy principles and is affiliated with the Safe Harbor program of the U.S. Department of Commerce. This means that the security level in terms of any personal data processing is suitable.

Social media

Our website includes buttons to promote (‘like’) or share (‘tweet’) web pages on social networks such as Facebook and Twitter. These buttons work based on code snippets sourced from Facebook and Twitter respectively. Cookies are stored using these snippets. This is beyond our purview. Please read the Facebook or Twitter privacy policies (which may undergo frequent updates) to find out what they do with your (personal) data processed via these cookies.

The data they collect are made anonymous wherever possible. The data is transferred to and stored by Twitter, Facebook, Google+ and LinkedIn on servers in the United States. LinkedIn, Twitter, Facebook and Google+ adhere to the Safe Harbor principles and are affiliated with the Safe Harbor program of the U.S. Department of Commerce. This means that the security level in terms of any personal data processing is suitable.

Personal data

Right of access, to rectification or erasure of your data 
You have the right to request access to your data and to have it rectified or erased. Please see our contact page for more information. To prevent abuse, we may request that you also provide us with proper identification. Should it concern access to personal data linked to a cookie, you must send a copy of the cookie in question. These can be found in your browser settings.

Cookie settings

More information about enabling, disabling and deleting cookies can be found in the instructions and/or by using your browser’s Help function. 

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